FCP Euro

IT Helpdesk Administrator II

Mesa, AZ
Full Time
IT Operations
Experienced
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the critical technology systems that power our warehouse functions including our network infrastructure, endpoints, sortation systems and software.

This is a high-impact role with clear growth potential. As we continue to expand our operations including a growing presence in Arizona, this position offers a path toward leadership for candidates ready to take the next step in their IT career.

FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.

Responsibilities and Duties
  • Provide day-to-day technical support for fulfillment center hardware including Zebra scanners, windows endpoints, network infrastructure and sortation systems. 
  • Manage large scale wireless infrastructure ensuring optimal performance in a fast-paced warehouse environment.
  • Work closely with local and remote IT teams, as well as operations management to deliver high-quality solutions to meet business needs.
  • Deliver outstanding customer service through timely, solutions-oriented support.
  • Lead or participate in projects related to technology rollouts, system upgrades, and infrastructure enhancements.
  • Manage hardware/software procurement and inventory across the fulfillment center. Ensure accurate documentation and asset lifecycle tracking to maintain operational readiness.
  • Manage and support Active Directory, Google Workspace and other key systems.
  • Participate in 24/7 on call rotation.

Qualifications and Skills
  • 4+ years of IT experience supporting a fast-paced operational or warehouse environment
  • IT Certifications (CompTia A+/Net+/etc.)
  • Hands-on experience with:
    • Zebra scanners/printers and mobile device management (MDM)
    • Wireless network configuration and troubleshooting in large facilities
    • Managing Windows devices in an enterprise setting
    • Active Directory and Google Workspace administration
    • Video conferencing systems
    • Data cabling and computer facilities maintenance
  • Strong customer service mindset with excellent communication skills
  • Experience leading small IT team is a plus

Benefits and Perks
  • Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
  • 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
  • 401k with Company deposit and match.
  • Discounted prices on our catalog of European car parts!

Compensation 
This is an exempt salaried role with a base salary of $65,000 - $75,000, depending on experience, with a total compensation opportunity of $69,300 - $80,000 annually.

No phone calls or agency referrals, please

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
 
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